Shipping policy
LFG BRANDS
Worn, Not Whispered · Mental Health Above All
A small business. A big mission. Proceeds fund the fight.
Shipping & Orders Policy · Last Updated April 2026
Order management
Can I modify or cancel my order after placing it?
Order modifications and cancellations are accepted within 2 hours of purchase — after that, your order enters fulfillment and cannot be changed. Email hello@lfgbrands.com immediately with your order number in the subject line. We cannot guarantee changes made after this window.
How does your fraud verification process work?
All orders are screened at checkout. Orders with mismatched billing/shipping addresses, high-risk indicators, or flagged payment methods may require additional verification before shipping. If we need to verify your identity, we'll email you within 24 business hours. Unverified orders are automatically cancelled and refunded after 48 hours of no response. We take this seriously — your purchase funds real causes, and so does every dollar lost to fraud.
What is your pre-order policy?
Some drops are released as pre-orders when demand exceeds immediate inventory. By placing a pre-order, you acknowledge the item is not yet in stock.
Pre-order terms
Pre-orders are fulfilled within 90 days of purchase. If your pre-order cannot be fulfilled within that window, we will notify you by email and you may request a full refund at any time. We do not offer pre-order refunds before the 90-day window unless we formally notify you of a fulfillment delay. Pre-order charges are processed at the time of purchase, not at shipment.
What if I need to return or exchange an item?
We accept returns and exchanges within 30 days of delivery for unworn, unwashed items in original condition. Cause-drop items marked "Final Sale" are not eligible for return. To initiate, email hello@lfgbrands.com with your order number and reason. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.
Shipping — domestic (United States)
How long does processing take?
Standard orders are processed and handed off to the carrier within 3–5 business days. During cause drop launches, processing may extend to 5–7 business days. You'll receive a shipping confirmation email with tracking once your order ships. Allow 24 hours after receiving that confirmation for tracking to activate.
What are your shipping options and rates?
Standard (USPS First Class)
3–6 business days
$6.95 · Free over $75
Priority (USPS Priority Mail)
1–3 business days
$14.99
Free Shipping
Standard speed
All domestic orders over $75
My tracking hasn't updated. What should I do?
Tracking numbers can take up to 24 hours to activate after your shipping confirmation email. If your tracking shows no movement after 5 business days from your ship date, email hello@lfgbrands.com with your order number. Check your spam folder first — all our order communications come from hello@lfgbrands.com.
Shipping — international
Do you ship internationally?
Yes. We currently ship to the United Kingdom, EU member countries, Canada, Australia, New Zealand, and Japan. Processing time is 1–2 business days; delivery is typically 7–14 business days after shipment. If your country isn't listed at checkout, we don't currently ship there — email hello@lfgbrands.com and we'll track demand.
Who pays duties and taxes on international orders?
All international orders ship DDU (Delivered Duty Unpaid). We do not collect VAT, import duties, or customs fees at checkout. These charges are assessed by your country's customs authority and collected by the carrier upon delivery. LFG Brands has no control over these fees and cannot predict or reimburse them. For details on your country's customs policies, contact your local customs office. Orders over $250 USD: email us before placing
Are international orders eligible for free shipping?
The $75 free shipping threshold applies to domestic US orders only. We subsidize a significant portion of international shipping costs, but full coverage isn't available at our current scale. We're a small operation — every dollar we don't spend on logistics goes toward the causes.
Contact & support
Email: hello@lfgbrands.com
Always include your order number in the subject line.
Response time: We respond to all inquiries within 2 business days. We're a small team running a movement — we appreciate your patience.
Mailing address: LFG Brands LLC · 3141 Fairchild Ave · Wayzata, MN 55391
LFG Brands is a small business. Every purchase funds something real.
Mental health access. Anti-trafficking work. Veteran suicide prevention.
We take your order — and your trust — seriously.
Designed in Minnesota. Built to rise. Worn, Not Whispered.